Frequently Asked Questions
What is check in/check out time?
Check in time is 3 p.m., check out is 12 noon.
Do you allow smoking in the rooms?
We are a non-smoking hotel. A $250 cleaning fee is applied to room that has been smoked in.
How much do you charge for upgraded Wi-Fi internet access?
Good news! All Hotel Angeleno guests receive complimentary standard Wi-Fi. Inner Circle Rewards program members get complimentary upgraded Wi-Fi on all devices during every stay. There is a $12.95 charge per 24 hours for non-Inner Circle members who wish to upgrade to a higher speed.
Do you have a fitness center? What kind of equipment does it have? What are the hours?
Yes, Hotel Angeleno offers coplimentary fitness center. Facility includes elliptical machines, treadmill, and free-weights. Our fitness center is open every day from 5 a.m. to 11 p.m.
Do you have a pool?
An outdoor swimming pool is located alongside the hotel open daily from 8 a.m. to 10p.m.
Where is your wine hour?
We offer complimentary wine hour daily from 5.30 p.m. to 6.30p.m. at the lobby.
Do you offer room service? What are the hours?
Of course, In-Room Dining is available 24/7 daily
Do you have a business center?
Yes, we offer a 24-hour business facility. It includes MAC computers with access to a printer. Copy and fax services can be provided by the front desk. There may be a charge associated with these services.
How do I get to the hotel?
Please see our Maps & Directions page.
Parking & Directions
How do I get to the hotel?
Please see our Maps & Directions page.
Do you offer free shuttle service from the airport?
Our complimentary shuttle service is only available within a 3-mile radius from the hotel. We do not offer a complimentary shuttle service. For transportation options and assistance to and from the hotel, please call (310) 476-6411.
Do you have onsite parking? How much is parking? Is it included in my room rate?
Hotel Angeleno offers valet-only parking for guests and visitors. Parking is not included in your room rate, unless otherwise specified.
Daily visitor rates$3 Every 20 minutes $34 maximum
Overnight guests$34 Per Night
WEST Dining ratesComplimentary Parking before 2pm$7 with 2 1/2 hour validation after 2pm
Join Inner Circle and receive complimentary parking when you book direct [must book directly with Hotel Angeleno to qualify for Inner Circle Rewards, as 3rd party booking will not qualify.]
Rates include tax
Open 24/7
What are the hours of the restaurant/bar/lounge?
WEST Restaurant
BREAKFAST: Daily 6:00am - 10:30am
LUNCH: 11:00am - 2:00pmDINNER: Daily 6pm - 10pm
LOUNGE: Lounge food service ends at 11:00pm
LOUNGE DRINKS: Sunday - Wednesday 2:00pm – Midnight / Thursday - Saturday 2:00pm - 1:00am
Reservations
I booked on a website other than the hotel website and I need to make a change to my reservation. How do I do this?
Please contact the website with which you made your reservation.
What is your cancellation policy?
Cancellations must occur at least 48 hours prior to local hotel time of 3 p.m. Guests who do not cancel prior to 48 hours before local hotel time of 3 p.m. will be charged a one night's room plus tax.
Cancellation policy is subject to change. An early departure fee in an amount up to one night's room and tax may apply.
Is my ID/passport required at check in?
Yes, we do require a government issued photo ID at the time of check in for all reservations.
What cards do you accept?
We currently accept payment from Visa, MasterCard, American Express and Discover.
All cards must have chip and PIN functionality.
Do you have connecting rooms?
Connecting rooms are on a request basis and cannot be guaranteed.
Do you have accessible rooms?
Yes, we have accessible rooms. Our accessible rooms feature one queen bed with plush pillow top mattress, a wheel chair accessible bathroom including some with roll-in showers.
For more information on the accessible features of our hotel, click here.
I want flowers, chocolates, champagne, gifts sent to the room. How do I do this?
For concierge services prior to your arrival and to set up these services, please call (310) 476-6411.
Meetings & Groups
How do I book a meeting?
Fill out an RFP online form and host your next meeting at Hotel Angeleno: Request for Proposal
Do you offer special group rates?
Hotel Angeleno offers special group rates. For special Please contact our Group Sales Manager, Jackie Vargas: jvargas@hotelangeleno.com | 310-481-7840 to inquire about special or promotional offers that may be available for your next meeting.
Need more information about booking a meeting at Hotel Angeleno? Visit our Events & Meetings page.